Getting Help

There are two ways to get help — pick the one that fits your question.

GitHub Discussions

Post in GitHub Discussions for:

• Troubleshooting — the team and community both monitor this. You’ll often get a response quickly.
• Feature requests — describe what you’d like to see and why.
• Setup questions — anything not covered in the docs.

Answers here are public and searchable. If your issue has come up before, the answer is likely already there. If it hasn’t, your thread will help the next person who hits it.

Email

Reply directly to your license email for:

• Private questions — account matters, billing, logs or config you’d rather not share publicly.
• Anything one-on-one — if you’d prefer to work through an issue directly with the team.

We read and reply to every email.

Before you reach out

Attaching the following makes it much easier to reproduce the problem on our end:

• Log file — ~/Fregata/logs/frigate/current (or the relevant chunk of it)
• Config file — ~/Fregata/config/config.yml (remove camera credentials before sharing)